UNSW Library - eResource access issues

Report an issue when accessing a Library electronic resource through Library collection.

Many access problems can be resolved by updating your browser to the latest version, clearing your browser cache and search history or trying a different browser.

For more troubleshooting tips see the Online resources access checklist.

Required fields are marked by * (asterisk)

Your contact details

zID

Enter your UNSW zID

First name(s)

Last name(s)

Email address

This is the email address we use to contact you. Ensure you enter your correct UNSW email address.

Details of the problem

Where are you trying to access from?

Off-campus (commercial ISP)

On Campus (UNSW network)

Off-campus (UNSW VPN)

Item details

Name of the database, eBook, journal or article you require.

Link details

Copy and paste the URL link.

Description of problem

Provide as much information as possible, e.g. how and when the problem occurred, what error message was received and screenshots where possible.

Attach screenshots to help our investigations.

Attach document

One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, txt, rtf, pdf, doc, docx.

Attach document

One file only.
2 MB limit.
Allowed types: gif, jpg, jpeg, png, bmp, txt, rtf, pdf, doc, docx.